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Customer Service

 

Shipping & Delivery

At this time, Polaris Rising ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Polaris Rising ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. Some items are handmade in small batches to ensure the highest quality; please allow up to one week for items to ship. Larger handmade orders may take up to 2 weeks before shipping. We reserve the right to change the way your order is shipped to best accomadate the items and lessen shipping charges for you. Orders may be split into multiple shippments/packages.

 

Privacy & Security

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Polaris Rising and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Polaris Rising believes that customer conduct violates applicable law or is harmful to the interests of Polaris Rising and its subsidiaries.

 

Returns & Replacements

We do not make returns or exchanges for merchandise that is simply unwanted. Please be certain that you want the items you purchase from us.

For broken or damaged items please notify us within 24 hours of accepting delivery. We will either refund your credit card directly, or send you replacement products. The broken item(s) may or may not need to be returned. Please ask for details in your particular situation.

If you have received the wrong item, we will either credit your card, ship a replacement, or include a replacement with your next order if it will be soon.

 

Ordering

 

Backorders/Out of Stock Items: We will notify you of any out of stock or delayed items.

 

Shipping Times-Most items ship in 2-10 days, we will notify you of any delays.Please feel free to email us for shipping times or ETAs

 

Payment, Pricing & Promotions

 

Payments: Payments are processed through secure PayPal gateway. You may use any credit card, PayPal or PayPal Credit to pay for your order.
Pricing & Promotions: Regular and promotional pricing is subject to change at any time.

 

Viewing Orders

 

View orders from your account dashboard or submit an Orders and Returns form.

 

Updating Account Information

 

To update account information, please log into your accont and edit from your dashboard. If you forget your password, click the 'forgot password' under the login field and enter the email address for the account. If there are any issues or questions, please email info@lightofpolaris.com

Contact Us

General Questions: info@lightofpolariscom

Sales & Order Questions: sales@lightofpolariscom

Account Support Questions: support@lightofpolariscom

Webmaster Questions: webmaster@lightofpolariscom